Terms & conditions
The straightforward terms we work to.
About us
These terms apply to services provided by SwiftAccess Auto, 11 Claremont Place, Chinnor, Oxfordshire, OX39 4FX, run by James Klamut.
Quotes
Every job is quoted individually for your vehicle. Quotes are free. To quote accurately we need your vehicle registration, import status and origin, details of any known electrical or vehicle faults, your location and, where applicable, photos of any existing working key. If the information provided is inaccurate, the price may change.
Call-out for investigation
Where we attend purely to diagnose or investigate a problem, an investigative call-out fee applies, which we will confirm with you before attending. There is no separate call-out fee for standard fixed-price jobs.
Deposits
A non-refundable deposit is required if a replacement key must be ordered specifically to your vehicle's VIN, or if the key blank or part costs more than approximately £150.
Payment
We accept card (with emailed receipts), bank transfer and cash. We are not VAT registered and do not charge VAT. Business invoicing is available for commercial and fleet clients by agreement.
Proof of ownership
We may ask for proof that you own or are authorised to use the vehicle before carrying out entry or key work, and may decline the job if this cannot be provided.
Keys and warranties
No warranty or guarantee is provided on supplied or cut keys, due to the risk of accidental damage, water damage or battery depletion. All keys are tested on your vehicle before we leave.
Arrival times
Arrival times are estimates and can be affected by traffic, weather and other jobs. Emergency lockouts are attended 24 hours when we are available.
Your statutory rights
Nothing in these terms affects your statutory rights as a consumer.
Contact
Questions about these terms: james@swiftaccessauto.co.uk or 07468 189652.